Today I came downstairs to check my e-mail and start my day. I typically get 100′s of e-mails a day, mostly junk and the rest from clients. Occasionally I get a nice little note. Today’s is from Judy. This last summer I photographer her daughter Lisa’s graduation portraits and we just delivered her announcements.
Here is the note. Thank you for sending it Judy.
CA
Good Morning Cory Ann!
Wow! We found quite a surprise in our mailbox last night. Lisa opened her package from AC Ellis Photography wondering what we had received and we were both shocked to find the generous gift enclosed. Thank you so much!! I am sending the thank you because I hope to be able to borrow the Shuffle a few times too on walks until Lisa leaves for college.
On your blog, you mentioned that you were inspired by Newell Rubbermaid company’s great customer service. Well, this tops getting painting supplies!!! (We do pay attention to that blog!) So again, thank you, thank you!! Not many businesses surprise me with great customer service – but you certainly did!! Going above and beyond is what it is all about and you certainly get that!!
Happy Spring!
Judy
P.S. We received the grad announcements and they look great too!
by Cory Ann
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